Welcome to the Frequently Asked Questions section of the Bastion Luxury Hotel! We want to make sure that we provide you with all the necessary information so that you can enjoy your stay with us in Cartagena de Indias to the fullest.
To book your private transfer service, please contact the concierge through the following channels:
Email: concierge.bastion@ghlhoteles.com
Phone: 317 642 1082
Take a look at the spa details below:
•Spa 1:
-Smoking not allowed/ Wheelchair not accessible/ Wheelchair ramp/lift not available
- Not pregnancy friendly
-Open for hotel residents only
-Reservation is mandatory
- Not provided: Bathrobe, slippers, swimsuit and swim cap.
- Not mandatory: Bathrobe, slippers, swimsuit and swim cap.
- Facilities: Massage.
- Click here for more details
Unfortunately, we don't have rooms with balconies
We have 51 rooms.
• 3 Bastion King first floor of 28 m² with a capacity of up to 2 guest(s).
• 15 Bastion King of 28 m² with a capacity of up to 2 guest(s).
• 10 Bastion Twin of 32 m² with a capacity of up to 6 guest(s).
• 1 Deluxe first floor of 36 m² with a capacity of up to 2 guest(s).
• 3 Deluxe of 36 m² with a capacity of up to 2 guest(s).
• 2 Premium first floor of 32 m² with a capacity of up to 2 guest(s).
• 14 Bastion premium of 32 m² with a capacity of up to 2 guest(s).
• 1 Bastion suite of 50 m² with a capacity of up to 2 guest(s).
• 1 Kings suite of 93 m² with a capacity of up to 2 guest(s).
• 1 Twin first floor of 32 m² with a capacity of up to 4 guest(s).
• Main amenities: air conditionner, non smoking.
Special plans (birthdays, honeymoon, wedding night): Contact us for more information:
Email: concierge.bastion@ghlhoteles.com
Phone: +57 3176421082
We do offer a concierge service
To reserve a private transfer, please send an email to: concierge.bastion@ghlhoteles.com with the following information:
• Phone number
• Email address
• Reservation number
• Flight/Train number
• Airport/Train station
• Date
• Number of guests
• Time
• Number of cases/luggage
All rooms have a beautiful internal view of the hotel facilities.
• Spa 1:
To make a spa reservation, please send an email to: concierge.bastion@ghlhoteles.com with the following information:
• Desired date
• Desired time
• Spa treatment
• Reservation or accommodation number
• Email address
• Phone number
You can check in at any time after 3:00 p.m.
If you need information about early check in, please contact the reservations department: reservas.bastion@ghlhoteles.com
Do you want to cancel a reservation?
Bastion King first floor rooms have 1 king size bed(213x183cm)
Bastion King rooms have 1 king size bed(213x183cm)
Bastion Twin rooms have 2 double beds(190x140cm)
Deluxe first floor rooms have 1 king size bed(213x183cm)
Deluxe rooms have 1 king size bed(213x183cm)
Premium first floor rooms have 1 king size bed(213x183cm)
Bastion premium rooms have 1 king size bed(213x183cm)
Bastion suite rooms have 1 king size bed(213x183cm)
Kings suite rooms have 1 king size bed(213x183cm)
Twin first floor rooms have 2 double beds(190x140cm)
We are happy to work with travel agents.
The commission rate for travel agents is 10%.
I can show you our best rates and help you book. (Don't forget to indicate your IATA code for the payment of the commission).
You can also use the travel agent code YX to book with a net price.
The property is also listed on
• Amadeus CTGBLH
• Sabre 225501
• Galileo B3945
Regular check-out is until 12:00.
It is possible to request a late check-out, up to 18:00, subject to availability.
The price is 300000 COP per room.
This is our address
Centro Histórico, Calle del Sargento Mayor No. 6 - 87 Calle Cartagena, Cartagena, Provincia de Cartagena, Bolívar, Colombia.
Click on DETAILS to see it on the map
Our hotel is part of GHL Hoteles.
- Star rating: 5 stars.
- Service category: Luxury.
More info here
Take advantage of our loyalty program and register in GHL PLUS, click here: here and get between 10% to 15% discount on your reservations.
* This discount is not cumulative with other offers.
We are open all year round.
No renovations have taken place or are planned in the near future.
Depending on the rate you select, payment will either be upon reservation or check-in.
At check-in, you will need a valid credit or debit card and an ID.
If you’re having trouble making your reservation contact us and we’ll assist you.
We accept the following payment methods:
• MasterCard
• American Express
• Diners
• Maestro
• Bank transfer
• Wompi
We accept cash payments at the front desk.
All means of payment not listed above are considered unacceptable.
• You need a valid credit card as a guarantee to book your stay online. If you do not have a credit card, please get in touch with us.
• A mandatory deposit corresponding to the value of 1 night(s) of your stay will be collected at the time of reservation.
• Security deposits are not refundable in case of cancellation
• We do not accept installment payments.
• We do not accept payments made for someone else.
Tipping policy
• Our standard prices include service tax.
• Tipping is customary.
• Tipping is strongly encouraged.
• Suggested tipping: 15%
• Tips are in cash or card.